At VTpass, our ultimate priority is making sure our customers get the services they pay for when they need it. Our online payment platform, vtpass.com, is right on hand to do just this. By logging on to vtpass.com, customers get to conveniently pay for everyday services. And these services range from electricity bills, cable tv subscriptions to airtime and data subscriptions. So, many go on to pay for electricity bills in their comfort and also get to receive their tokens immediately via email and SMS. But then, some tokens don’t come in as fast as they should. Hence, it would be good we get to know why tokens do not come in immediately in these rare cases.
Well, it should be known firsthand that vtpass.com as an online payment platform is not in anyway responsible for the generation of tokens. The electricity distribution companies are, at the most, responsible for the token generation. And so, vtpass.com is hardly responsible for the delay in token generations. The delay in a token generation is mostly due to two factors.
SERVICE BREAKDOWN
Once a while, the service operations of the electricity DISCOS might experience a slight, temporary breakdown which might delay the generation of tokens to customers. What this inadvertently means is that any sort of transaction with the affected DISCO through offline channels will also be virtually suspended for the period of breakdown.
However, when this occasional breakdown occurs, VTpass always does make sure it gets a fix as soon as possible. Through our several correspondences with the DISCOS, our customers get to receive their tokens as soon as the DISCO’s issues are resolved.
Also, we keep constant conversations with our customers through the various support channels. Hence, you can reach us through our contact, email and live chat. And you can simply follow us on Twitter @vtpass.
BAD NETWORK
So, this is yet another reason why tokens generation might come with a delay. As these tokens come in through email and SMS, the availability of the network come to bear on its transmission. So that a bad, fluctuating network might cause a delay in a token generation.
Any which way, VTpass has proven over time to be a simple and sure way of settling bills quickly. Just by logging on to vtpass.com, you can pay your electricity bills, DSTV, STARTIMES AND GOTV subscriptions in record time. Also, you get to buy your MTN, GLO, AIRTEL and 9MOBILE airtime and data on this platform. This is apart from the many ways you can share and earn money on VTpass.
VTpass is a reverent planet on its own. But then, it’s still part of an entire cosmos, an entire world. Away from the many irregularities in the world, we have made our planet as comfortable and convenient as possible. Why don’t you come in to have an experience of a lifetime?
Cheers, great stuff, Me enjoying.
I paid for electricity but token was not sent to me please kindly sent it to email address, thank. I subscribe 500 naira EDC to be precise Txn: Debit
Ac:2XX..12X
Amt:NGN 607.49
Des:MB/BPT/45022316983/180820003000/ENUGU EDC
Date:18-Aug-2020 00:29
Your Enugu EDC payment was successful. Amount: N500.
Kindly contact VTpass support via live-chat either on the web (vtpass.com) or mobile app. Alternatively, you can follow VTpass on Facebook, Twitter or Instagram (@vtpass) and chat us to get help from our media support team.
Good morning,i paid for my electricity bill since 4days now but token was not sent to me.i subscribe 1000 nairaYour Acct 316XXXX430 Has Been Debited with NGN1,100.00 On 17-DEC-2021 22:26:24 By BILL PAY/1404776405656428225/04172938401
Apologies for that. Kindly provide your meter number and the phone number linked to your transaction
Pls I paid 2000 for EEDC and I wasn’t sent a token number
Hello. Apologies for your experience. Kindly provide the phone number linked to your transaction and your meter number
Please Sir I recharge my my meter nd I haven’t received my token number
Hello. Kindly provide your meter number and the phone number linked to your transaction
I paid #500 into fetswallet ibedc online account some days ago and no token was sent to me. Please kindly help .08100143428 and meter number 45059971932. My zenith account was debited.
Thanks
This transaction does not exist on our system. Did you pay using VTpass?
Debit: 304XXXX501 Amt: NGN2,100.00 Date: 03-APR-2022 04:12:53 Desc: BAP:CD/FM-1404955573416794727-AZQ/Porth/. Bal: NGN313,848.83CR Dial *894*11# to get loan And Debit: 304XXXX501 Amt: NGN2,100.00 Date: 03-APR-2022 04:35:05 Desc: BAP:CD/FM-1404956904523345349-YOX/Porth/. Bal: NGN311,748.83CR Dial *894*11# to get loan no token for the both. 0124001514973
Hello. This transaction was not done through VTpass as we cannot find any record of this meter number on our system
Pls, I make a payment for my prepaid meter and they’ve not sent me the token
Hi. Apologies for that. Kindly provide the meter number and the phone number linked to your transaction
Good morning, I paid for phed this morning 1:51am,21,March,2022,but token wasn’t sent to me, my contacts 07032127549,.. email murphyudeagha@gmail.com details….Txn: Debit
Ac:2XX..71X
Amt:NGN 1,100.00
Des:Web Pur @ -UTILITYBILLS/IOJG787795interswitch
Date:21-Mar-2022 01:51
Bal:NGN
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Hello, kindly note that this transaction was not done through us
I paid electricity but token was not sent to me pls kindly sent it to my email address, thanks . I subscribe 1500 naira EDC to be
My I’d number 1644620660404620141290609
The transaction id is invalid
Please get the customer to share phone number/email address used for the transaction
I paid for electricity but toke was not send to me, please kindly sent it to my email or my phone amount of #1100 Naira.
This my email address
kayceegold30@gmail.com or my number 08028444136
Name on the meter alawode alawode
Token : 10443582637351411968
I paid 3000 instead of 3100 then paid back the remaining 100 but still couldn’t generate token
Please confirm this transaction was done on VTpass
I paid for electricity two times 2000, and 500 but token has not be sent to me why kindly send it to my email
Kindly provide your meter number and the phone number linked to your transaction if you made this transaction using VTpass
I recharged 3000 yet since 24 hrs now my token haven’t been sent
Sincere apologies for the inconveniences, please send in your meter number
I paid 2000 to ibedc and I haven’t received my token till now..
Meter number:14249649071
Phone number: 07067487609
Token : 0174 6065 0115 8094 6579
I paid 1000 to Ibedc and I haven’t received my token
Meter number:04277606572
Phone number : 08160804455
No transaction found
I paid electricity two times #500 and the token have not been sent to me till date
Hello. Kindly provide the meter number and phone number linked to your transaction if it was done through VTpass
I paid #5500 to recharge till now I have not received token my meter number 70004962083 phone 07038731073
No transaction was found on the backend, please make sure the transaction was carried out with VTpass
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Good afternoon,
I paid for electiricity prepaid but token wasn’t sent
The email address is oyeladek@gmail.com and number is 08163044700
This meter appears to be a card enabled meter and not token enabled. You won’t be able to recharge online. Please provide your bank details for refund
I paid 5000 for prepaid but wasn’t sent token here are my meter number 25114041053
No transaction found
I’d should verify with you here. Which is not something I usually do! I enjoy studying a submit that can make folks think. Also, thanks for permitting me to comment!
These two better settle their score now before everything ends up burnt!
Good morning, I paid for phed this morning 1:51am,21,March,2022,but token wasn’t sent to me,meter number ,610124001731098… my contacts 07032127549,.. email murphyudeagha@gmail.com details….Txn: Debit
Ac:2XX..71X
Amt:NGN 1,100.00
Des:Web Pur @ -UTILITYBILLS/IOJG787795interswitch
Date:21-Mar-2022 01:51
Bal:NGN
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Hello, kindly note that this transaction was not done through us
I added a new list today. I changed how I scrape to get more results. Read my post for more details.
How long does it take to get a token after payment
How long does it take to get token after payment on my UBA account
I have not still received the light token since about 11 or 12:00 I’m getting scared my meter is 1% now I’m so scared pls help !!!!!!
We apologize for this, kindly contact VTpass support line
Phone: 08138752358
Email: support@vtpass.com
I paid N20,000 for prepaid recharge code but I did not receive the recharge token
The service ID 04160881852
Kindly note that electricity tokens are generated and sent automatically after payment, you can contact VTpass support and provide your meter number for the token to be resent.
Phone: 08138752358
Email: support@vtpass.com
No reply for my message since nw
Apologies for that. Kindly provide your meter number and the phone number linked to your transaction
your services are becoming a huge concern, I pay for electricity bill I don’t get token I only get I.d number, I call your customers number no one for hours no one picks calls, I send emails no response, it’s just like a scam
Kindly note that your token has been resent and you can always contact our support line for a quicker response on
Phone: 08138752358
Email: support@vtpass.com
It’s really tiring. I just paid. And I’ve not received at all. What’s going on here sef ?
I purchased ikeja prepaid light#5,000 on19/03/2021 @12:40:01
from my zenith bank acct but did not receive the token.159280preaid
I did a payment, since still expecting notification up till now. Message has been sent to your help desk but no response on this.
My trans is: 15508038815510644
Plz verify.
Kindly note that this has since been resolved
I have sent an email for 3days now and you haven’t rectified my token issue. Your help center isn’t picking my calls,this is very poor service. My transaction id is :15507744796648304
Kindly note that this has since been resolved
I just paid for prepaid meter. And I’ve not received any token yet. Not via email nor phone. What do I do please
08140192185
Kindly note that this has since been resolved
I paid for token 2500 Nd they charge #100..for prepaid meter token..but it wasnt sent to me on my email…I did that like on Monday till now I havent get my token called the customer care no one picked…and this is the card number45040260387
We sincerely apologize for any inconvenience, please contact our support line via
Phone: 08138752358
Email: support@vtpass.com
or reach out to us on any social media platfrom: @VTpass
I loaded my prepaid meter through my FirstBank account and yet have not received any token yet please help me IBEDC 140455110359275391 and phone 08086398409. Meter no:14260566378
Hello Fatimah, kindly note that we don’t have IBEDC. Kindly recheck and confirm what service you paid for.
You guys are just a mess of an organization. No token sent yet … BIG SCAM! Very stupid site … You guys can be sued … customer care is a BIG MESS!
Kindly contact us on facebook.com/vtpass and get a quick response.
I think this vtpass of a thing is actually scam, paid for electricity bill they refused to send my token, I called d so call customer service she picked and ask me to send my bank details, I did but up till now no alert after wasting my airtime. Won’t ever pay any bills through vtpass again 419 people.
We sincerely apologize for any inconvenience, please contact our support line on 08138752358 or reach us on any social media platfrom; VTpass for a quick resolve
I’m beyond annoyed at your service. It’s been three days since I made payment for my electricity bill and till now I haven’t received it. Your customer care line keeps ringing but no answer and sometimes it doesn’t even go through. It is clear you guys are not fully equipped to run this type of platform please stop taking people’s money without providing the service. This is broadalight scamming
We apologize for any inconvenience as our support lines are always active and attending to customers,however you can also reach out to us through any of our social media platforms, Twitter, Facebook and Instagram (@vtpass)
Please i need my token as soon as possible.
Kindly contact our support line and provide your meter number s your token can be resent
I just paid on my prepaid and I could not received any token at all I could I get d token
Kindly contact our support lines and provide your meter number so this can be resolved immediately
Please I need my token I just paid ….meter number 54130418689/transaction code 140493311828 please
kindly contact our support lines and provide the correct meter number to help resolve this
I just made a payment for electricity bills and I am yet to receive my token. I have 0 units right now ..please resolve this immediately.
Pls for two weeks have expecting my token i paid 2k pls resend my own transaction id ;15524124446403674
Kindly note that this would be resolved shortly
Were is my token
Kindly contact our support line and provide your meter number so we can resend your token immediately
Please I need my token I just paid ….meter number 54150631536/transaction code 15532958946314151 and 15532979383889764 please
Kindly note that this would be resolved shortly
everything is kindly contact our customer service, please your customer service line is not reacherable and I need my token
With the reference no = 1159069155336213804 and Account Number 1159069
Best regards
Chris
Kindly note that this has been resent
Pls i need my token too with reference number 15532813663782446 receipt number 54161059677 under Jos electricity distribution plz tank you it is over a week a now
Kindly note that this has since been resolved.
It’s over an hour I recharged but no token yet
Hello, kindly provide us with your meter number or transaction ID and we would look into the issue right away
Please is becoming unceremonious , I bought prepaid with my first bank app to token has been received since yesterday
Meter number. 54130418699
Ref transaction number. 140495432286
Phone number. 08060710460
Kindly note that we can only resolve transactions made on VTpass platform.
Please is becoming unceremonious , I bought prepaid with my first bank app no token has been received since yesterday
Meter number. 54130418699
Ref transaction number. 140495432286
Phone number. 08060710460
Good morning, I recharged this morning and token was not sent. This is the transaction
I.d:31D36C0AADD1866064098
Metre no. 07083784202
I have called this number 08138752358 but no one is answering.
Kindly resend your correct meter number or the registered phone number used for this transaction or contact our support line on Phone: 08138752358
Email: support@vtpass.com
What’s going on I made a payment for ikeja electric and no token was given to me till now here is the reference number 14047746786657719/54150121553/I
Kindly contact our support line for this to be resolved on Phone: 08138752358
Email: support@vtpass.com
Please I just recharged my prepaid but no taken was sent to me
Has this been sorted please?
I loaded N3,000 online for prepaid meter, I did not received token try again loaded another N1,000. All together is N4,000 that I loaded without receiving token. what can i do because i need to load my meter.
Hello Mutiu, kindly call us 08138752358 or chat with us on vtpass.com for a quick resolution.
I recharged 2000k this evening, I have not received any token up till now. Why is it delaying? Am in total darkness, pls do something quickly. Didn’t have the I. D number.
Meter no:04160158954
Email :chimaampes@gmail.com
09094065412
Apologies for the delay sir. Kindly call us on 08138752358 or chat with us on vtpass.com
Hello it appears your support system is a facade. Kindly send my token to my mail
Reference ID 15634720978807821
Hello Ella, apologies for the inconveniences caused. Kindly note that you can also reach to us via Facebook, Instagram and Twitter. You can alternatively chat with us via vtpass.com
I recharged few mins ago
Still haven’t received the token.pls help!!!
Kindly chat with our agents on vtpass.com
Tnx a lot,mine had same issue, I called the num u left here and a lady answered. The my token was send and its working.
Its very annoying the way you do ignore calls from customers that do have a complain…..i pay a bill for my prepaid meter (AEDC) through vtpass , the money was deducted from my account and no token was send to me via sms or email …..and i have been calling the customer care line since afternoon around 2pm but nobody is picking and its now 7pm…..which means am sleeping in darkness today
Thats very bad!
Pls am finding hard to do electricity bill payment here and they are telling me meter number not vertifed what will I do
Hello George, for details on how to find your correct meter number, please visit https://vtpass.com/blog/index.php/2019/01/25/locate-phcn-meter-number/
100919200314
Couldn’t get token
Kindly chat with our agents on vtpass.com
I recharged since morning and I haven’t receive my token this is my meter number 02150826093 name on the prepaid meter is Mr Adeyemo Adeolu. Thanks.
Apologies for the delay. Kindly chat with our agents on vtpass.com
I haven’t seen my data yet and they have debited me over three hours ago
I just paid for your service and haven’t received a token yet tho it didn’t show payment successfully but rather it deducted my money and I was debited.
Hello, Kindly provide me your meter number or transaction ID
paid for my electricity bill for more than 3hrs and I’m yet to get my token
Transaction ID 15962886196955983688258792
Meter number 54161060188
Phone number 08028291175
Please I’m currently out of unit
We apologize for the inconvenience, Adama. Here is the token: Token : 4785-3423-1096-0987-6006
I paid for my electricity bill for more than 3hrs and I’m yet to get my token
Transaction ID 15962886196955983688258792
Meter number 54161060188
Phone number 08028291175
Please I’m currently out of unit
I paid my electricity bill and i have been debited yet no token sent.
45040078441 is my meter number.
Transaction reference is 889317156104.
Phone number 08165383157…
Am almost out of unit please help and rectify this.
Dear customer, kindly provide me with the correct Transaction ID or meter number. We cannot find a transaction with the current one you sent.
Hello I just bought electricity credit And it says payment successful but haven’t received the tokens yet
Meter no 30530027520
Transaction ID 15988210152243230839684480
Phone number 08163615075
Dear customer, we apologize for the inconvinence, here is the meter token: 3751 8813 2081 6034 0135
KEDCO – Kano Electric
Prepaid.
Kindly connect with VTpass on Facebook, Twitter or Instagram (vtpass) anytime you need our support.
I recharge but I did not see my token number please what can I do
I recharge but I have not seen my token unmber please what can I do
Mater number: 54150705027
Phone number: 08083520761
Just did pay online now no token generate
Good day, kindly contacting VTpass support by sending a mail to support@vtpass.com, chatting us live on the web or app or calling 08138752358
Kindly generate a token for. These are transaction details below and no token yet.
Transaction ID: 16021085313684744904828428
Created: 2020-10-07 23:08:51
RAVE REF : VTpass/FLW341749923
Kindly generate a token for me.These are my transaction details below and no token yet.
Transaction ID: 16021085313684744904828428
Created: 2020-10-07 23:08:51
RAVE REF : VTpass/FLW341749923
It’s more than an hour now since I paid online but I have not received my token,and I am out of unit as I speak.meter no.27100076614. Phone no.08135808132. Transaction code9039182781366778Sx8vtu/PAYST/Ma
Kindly contact VTpass support via live-chat either on the web (vtpass.com) or mobile app. Alternatively, you can follow VTpass on Facebook, Twitter or Instagram (@vtpass) and chat us to get help from our media support team.
Kindly retrieve my token for me. Transaction code 9039182781366778. Meter no.27100076614. Phone no.08135808132
Hello, kindly confirm that you made this payment using VTpass. We cannot find details of this transaction on our systems. Kindly chat VTpass support via live-chat either on the web (vtpass.com) or mobile app. Alternatively, simply follow VTpass on Twitter, Instagram or Facebook to chat with our media support.
I just made a payment for a prepaid electricity bills and I am yet to receive my token via phone nor emails..I have 0 units right now ..please resolve this immediately and verify.ASAP
Kindly reach out to VTpass customer support via Live-Chat, support@vtpass.com, or call 08138752358.
16458672739872806472148403 txn no.
62221013410 meter number
08121493627
Token : 03757752757182058434
Hi. I made Payment for my prepaid meter on sunday the 10th of January 2020. Till now am yet to receive token.
Pls what could be wrong?
I didn’t recieved my tokey since
I recharge my prepaid meter on bypass
but token has not been sent yet
Have even check my email so many times
Hello. Has this been resolved?
I recharged#7100 on our prepaid metre and have not been sent token number. Pls kindly send it to my email address
Hello. We’re sorry to hear this. Please note that IBEDC is currently experiencing a service downtime. Immediately the service is restored your token will be generated and sent to you. Sincere apologies for the inconvenience.
Good day, I believe you people in this organization are experienced people.
For long you’ve been receiving mails about token not been sent to people’s number after making payment, I put this to you that upgrading is needed at your organization as soon as possible but is like you’re not seeing it.
Believe me you, this may bring down your organization name and customer relationship.
With all the comments listed on your page, there are not very encouraging for new customer to try making any payment or using any of your services.
Please be wise and make sure all hands are on desk fixing what needs to be fixed.
May your service not end like NEPA in Nigeria.
I wanted make payment, but with all the history of comment on your page I can’t proceed.
Same can happen to many others.
Please once again be WISE.
SERVICE TO HUMANITY IS THE BEST WORK OF LIFE.
Hello. Thank you for the feedback. Rest assured that nobody’s money gets stuck with us. We always help customers resolve whatever issues they may face and they just do not remember to go back online to retract their comments. With regards to token generation, there is a tool we are seeking to deploy soonest that will help our customers resolve most of their issues by themselves when they do not receive token or other related issues. Thank you once again for your time and feedback
I paid 2000 naira for pre paid bill last night from my bank account but I’m yet to receive a token . Please help me look into it.
The prepaid meter number is 04279416053
My transaction details.
Debit
Amt:NGN2,107.50
Acc:004******774
Desc:099MJKL21281O36X/901 bills payment/ 07017024055USSD13278197
Time:08/10/2021
Avail Bal:NGN
Total:NGN
Dear Customer, Kindly send us a DM on Instagram or Facebook so we can get your token sent across to you. Thank You for choosing VTpass
I bought electric power for my prepaid account on eedc for N2000 but have not received the token. My meter number is 45068094023. Please help as I have 0 electric power now.
Hello Paul. No transaction can be traced to the meter number. Kindly provide the phone number linked to your transaction
I am yet to receive a token…I paid 1000 naira today
Transaction I’d: 16386457222359771152556265
Kindly provide your meter number and the phone number linked to your transaction
610124001554888
09016961648
Token : 72781608600529794450
Good morning,i paid for my electricity bill since 4days now but token was not sent to me.i subscribe 1000 nairaYour Acct 316XXXX430 Has Been Debited with NGN1,100.00 On 17-DEC-2021 22:26:24 By BILL PAY/1404776405656428225/04172938401
Apologies for that. Kindly provide your meter number and the phone number linked to your transaction
Meter number:04172938401
Phone number:07061009142
Still expecting my own token nw,have sent message since nw
Apologies for that. Kindly provide your meter number and the phone number linked to your transaction
Meter number:04172938401
Phone number:07061009142
Ah, nawa o no reply to my message since
We can’t find any record of this transaction with the details supplied. It wasn’t done through VTpass
So my money has gone now abi,too bad sha
I did it with my first bank mobile app nw
Kindly request the session ID of that transaction from your bank via mail or DM and send it when received
I paid for my meter and didn’t receive any token message now
Kindly provide the phone number linked to your transaction and your meter number
I just bought electricity credit And it says payment successful but haven’t received the tokens yet
Meter no 45067394523
Phone number 08135027274
No transaction found
I recharged my aedc meter number, 23100134818 with 500 naira and I was charged 100 naira,making it 600 naira, using first bank account with this code*894*3*meter number# and I was sent an 18 digits code instead of the normal 20 digit code. and I load it in the meter its tells me error. now what do I do?
Kindly confirm if this has been resolved
Your services are appalling, terrible, shockingly-horrific, awful, dreadful, horrendous, abominable, abhorrent, odious and below par. How can I have difficulties in getting token each time I use your platform? Your excuses are baseless because after hours of waiting, I then use buypower.ng and I got the token instantly. If Nigeria were to be a good country, you shouldn’t even have a license to work in the first place. If in this 21st century you can’t generate electricity tokens instantly, then you need some training and technological advancement. I will never use your services again after I get this ‘forever’ pending token. Rubbish!!!
62195013974
07041042264
Apologies. This transaction was done yesterday evening and has been resolved this morning. Token : 7199 5976 7148 3452 3171
Good evening
Pleas me I bought 3000 naira units on my UBA app and I have been debited for the past 4hours but no token yet
Hello. Did you buy using VTpass?
Please I paid for a token worth 3000 through my UBA and I haven’t gotten a token yet for over 4hours now
Hi. Did you buy using VTpass?
Hi please I just purchased a token worth 900naira and I was charged a thousand naira and yet haven’t received what I purchased. Here’s my meter number 610124000363224.
I’d like a refund or my token sent to my mobile number 09022693453
Please note that the N100 on top is the convenience fee you were charged. Find Token : 35377482932413085124
Hi, I purchased a token worth 2000 on the 28th of January 2022. I mistakingly deleted the downloaded receipt from my phone. Please kindly assist me to retrieve the token number. My phone no is 08035016612. meter number 68100029484
Hello. Please find Token : 01638859123719300183
Please I need my token phone number 08076877735 Meter number 0101160076002
No transaction found
I bought 1000 EBDC Benin city, all till now no token was sent to me, am so disappointed ☹️
Meter 04177541762
Phone. 08165071238
Your Acct 309XXXX532 Has Been Debited with NGN1,100.00 On 04-MAR-2022 23:00:24 By BILL PAY/1404431239517421608/04177541762. Bal: NGN
This transaction was not done through us
I bought a token of 800 and I was debited but I did not see my token ???why I need my token Txn: Debit
Ac:2XX..01X
Amt:NGN 905.00
Des:SBF/BPT/610124001636289/1758 80184392A8883AF-/PHED
Date:16-Mar-2022 23:06
Bal:NGN
Download bit.ly/newUBAMobile
Hello. Kindly provide the phone number linked to your transaction and your meter number
I haven’t receive my token
I paid 900 of which they debited from my account
Kindly provide the phone number linked to your account and your meter number
Pls l bought recharge meter #800, but my token had not been sent.
Debit
Amt:NGN810.75
Acc:008******671
Desc:099MJKL22084LhWH/Amt includes COMM & VAT/USSD§NIP/MONNIFY /
Time:25/03/2022
Name: Joseph Okon Tom
Meter No: 62141174235
Token : 27498142195391791639
I paid #5000 to my prepaid meter an token was not sent to me 62196059349 phone number 08172741576
No transaction found. Please confirm if the transaction was done through VTpass
Hello please I recharged 3000 on my prepaid meter..I have been debited for the transaction but I’m yet to get my token
No transaction found
Hello please I recharged 3000 on my prepaid meter..I have been debited for the transaction but I’m yet to get my token
Meter number is 07086884165
Name festus osegbo
08133808407
No transaction found
I recharged 3000 on my prepaid meter..I have been debited for the transaction but I’m yet to get my token
Meter number is 07086884165
Name festus osegbo
08133808407
No transaction found
I paid #3000 to get the token I’ll use to recharge my prepaid via vtpass, the money was deducted but I didn’t receive any token.
Token : 2167 2208 1067 4797 0094
Meter no: 62196035927
Phone no: 09030962484
Token : 2167 2208 1067 4797 0094
Please I recharged #1000 and my token has not been sent Acct: **7828
DR: NGN1,000.00, COM+VAT:107.5
Desc: UnionMobile/QT PYMT Benin Electricity Distribution Com
DT: 04/APR/2022 00:37:53
Hello. This transaction was not done through VTpass as we currently do not do Benin Electricity
Please I recharged #1000 and my token has not been sent Acct: **7828 DR: NGN1,000.00, COM+VAT:107.5 Desc: UnionMobile/QT PYMT Benin Electricity Distribution Com DT: 04/APR/2022 00:37:53
Name: DR W I ODESAN
Meter number: 01326582903
Hello. This transaction was not done through VTpass as we currently do not do Benin Electricity
I recharged #500 for 2days now and my token is not yet received. Pls help me
Hello. This transaction was not done through VTpass as we cannot find any record of this meter number on our system
I recharged #500 for light and for 2days now,my token has not been received. This is what they sent me…
Dear Customer, Your bill payment of NGN 500 to Account Number 1232066 has been processed successfully. Token
There was no token. Please help me.
My phone number is 08109752633 with meter number 45046878117
Hello. This transaction was not done through VTpass as we cannot find any record of this meter number on our system
I have pay for light since sunday now,but not sent token to me through the UTILITY metre name MR.MRS.P.A AKINTOLA
Hello. Kindly provide the meter number and phone number linked to your transaction.
I paid my eedc prepaid of 1000 and 500 consecutively but the space for token is empty, can u send the token to me via email or phone number.
Meter number:45067443866
Date:9/4/2022
Phone number:08032978136
No transaction found. We don’t offer eedc
I recharged my meter using mobile app and the token hasn’t been sent to me yet
Meter number: 45022460724
Phone number: 08142861034
No transaction found
i recharge my Aedc prepaid meter this morning using gtbank.
was debited but no token till now.
Acct: ******4617
Amt: NGN8,000.00 DR
Desc: //abuja electric prepaid/.//GWANDU MOHAMMED SAMBO///TRANSFER from
Not done through Vtpass
i recharge my Aedc prepaid meter this morning using gtbank. was debited but no token till now. Acct: ******4617 Amt: NGN8,000.00 DR Desc: //abuja electric prepaid/.//GWANDU MOHAMMED SAMBO///TRANSFER from
meter no: 07127164924
kindly help with my token
thanks
Not done through Vtpass
I paid my electricity bill via vtpass. The transaction was successful but I didn’t receive token and I need it urgently.
Meter no:62196035927
I paid 500 via mobile app but I didn’t get the token
Meter no 0159000761936
No transaction is traceable to the meter number
Hello, I just paid #4500 into my prepaid meter, and till now no token number sent.
Customer Name OLANREWAJU ADISA . OLANREWAJU ADISA .
Address NO 99 LESLE ROAD ILARO OGUN_NMD Service Band: E4H_E4H_31.56
Product IBEDC – Ibadan Electricity Distribution Company (Prepaid)
Meter Number 45076993612
Amount N 4,500.00 + N 100.00 (Convenience Fee)
Total Amount N 4,600.00
Transaction ID 1757362694
The transaction was not done through vtpass.com
I recharged 900 via USSD code and i was debited 1000 but i didn’t get the token
Hi Chidimma. Kindly provide the meter number and the phone number linked to your transaction.
Why is my token number not sent to me since
Hello. Apologies for that. Kindly provide the meter number and the phone number linked to your transaction
I Ave done 6000 naira electricity buh I Ave not received my tokens yet…
Meter number:54150103468
Phone number:08034879630
Kindly pls help me, I didn’t use ur app to purchase it
Pls help me the token number l didn’t get it meter number 45701561347 and phone number 08087987798 transaction through zenith app thanks
Pls I pay for token & I wasn’t sent the code meter no 45122758266 and phone no 08061196426 transaction through GBT app thanks
Hi, this transaction was not made with our platform as it cannot be found. Kindly check again.
I paid for subscription for GO TV 4900 last year, and I wasn’t credited, I kept calling go customer care and they kept saying the money did not enter my account . Meanwhile my account was debited. Since then, I concluded that VTpass is a scam and resolved never to use the platform for any payment again
Apologies, this transaction was not found on our system
Good evening, I recharged twice using my UBA app, and I never got any token but was debited also has same issues last week… Please help check this through
Kindly provide the transaction details, so that we can help with it.
Good day, I recharged using my Gtb app yesterday but I’m yet to receive the token, and I was debited immediately. Kindly help.
I bought 2000 naira prepaid this morning.buh I Ave not received my tokens yet…
Meter number 0171100443489
Phone number:08164245282
Kindly pls help me,
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