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Why Your Decoder isn’t Reconnected After Subscribing for a GOtv or DStv Package.

gotv and dstv reconnection

It can be annoying not to get your GOtv or DStv viewing immediately after subscribing for a bouquet. That thing dey pain eh! You curl up on the sofa or balance in relaxation mode to catch the latest TV program only to see a blank screen.

The frustration is frustrating.

At VTpass, we are concerned about our users not being able to enjoy their viewing immediately after subscription. That is why we have put together several reasons that can be responsible for this and what you can do to speed up viewing when it happens.

The following are probable reasons why you may not view pictures after subscribing:

Read now! Changes in GOtv or DStv bouquets and prices, 2020

gotv and dstv reconnection

Your Decoder is Switched off

If your decoder was not switched on at the time of payment (which is a requirement for auto re-connection), viewing might not be reconnected automatically. Whenever you wish to renew GOtv or DStv subscription, always ensure that your decoder is turned on to ensure smooth reconnection. 

Solution: When viewing doesn’t show as a result of this, a reconnection request has to be sent to Multichoice before you can be reconnected. Kindly contact VTpass support to do this. Alternatively, you can also follow the RESET instruction on the TV screen.

Downgrade/Upgrade of Package

Reconnection would be delayed if you have just changed your package (upgrade/downgraded your normal monthly bouquet). For example, you normally subscribe DStv Family then changed to DStv Access or vise versa.

Solution: In this case, Multichoice has to be contacted to confirm the upgrade/downgrade of your package. Contact VTpass support, we would handle this for you.

Good to know! Changes in GOtv or DStv bouquets and prices, 2020

gotv and dstv reconnection

Payment to a Wrong Smartcard number

“Oops!”, that’s the word, but yes, this can happen. If you made subscription payment to a wrong smartcard or IUC number, your decoder would not be subscribed, obviously. Gbesee!

But not to panic, there is a way out.

Solution: Simply call up Multichoice support lines (+234 908 236 8533 for DStv or +234 803 904 4688 for GOtv) to request a transfer of funds.

You will need to provide the identification document and proof of payment then send an email to Multichoice stating the wrong smartcard you paid to and the correct smartcard number the payment should be transferred to.

Network issues

The familiar problem with anything online in Nigeria is the occasional bad network and really, no one can help it. If reconnection is been delayed as a result of network jam, the only solution is to wait a few minutes and your decoder would resume viewing.

For GOtv, you can always do a manual reset yourself when this happens. Kindly follow the instructions broadcasted on GO channel 1.

We hope this information helps someone catch up on TV entertainment faster. Subscribe your GOtv or DStv to never miss out. For further inquiries, kindly chat VTpass support through the web or mobile app or call 08138752358.

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Lanre Ibitoye

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158 responses to “Why Your Decoder isn’t Reconnected After Subscribing for a GOtv or DStv Package.”

  3. I made payment for my Gotv IUC:7529291447 since yesterday night but I haven’t received it. My decoder was off

    Reply

  5. I subscribed my gotv with IUC number 8072876375 from my mobile app and I am yet to get the viewing right

    Reply

  10. Kindly assist am on gotv max, and i cannot view channel i use to view before… What is the issue please

    Reply

  11. I made payment today, 4th May 2024.
    I migrated from govt joli to govt max.
    This subscription was around 10 in the morning and till now 09:10pm , still showing service is currently scrambled. IUU-8057878114.
    Phone number -08023688814

    Reply

  14. Good evening

    Pls I made payment for Gotv jolli through USSD it showed payment successful even in the app but it is still showing disconnected

    My ICU number is 7523716493
    Phone number 07038698521

    Reply

  15. I made payment for my Dstv subscription while it was on, it’s not showing and I’m still disconnected. 7036564665, that is my iuc number. Thanks

    Reply

  16. Hi! Pls I made payment on my gotv iuc 7016599446 phone number 08035404821 amt 7200 since yesterday 05/06/2024 & till now I have not been reconnect. My decoder was on why subscribing. Pls help me out.

    Reply

  17. Good morning Sir/ Ma, i subscribed Gotv smallie on 30th may, it was successful we started viewing , it later stopped, all the channels showed scrambled. Pls help me reconnect my channels my childen loved Jimjam. Thanks

    My gotv iuc number :7023785895

    Reply

  19. Good morning, i was on got Jolie before on the 16th June 2024 when i subscribed and change to gotv supa plus, the subscription was successful but up till now it has not completed to the Go TV supa plus. Please help me out. UI number is (8063944615 and the transaction numbers are 240616122621951938 subscription date 16th June 2024 time 16:30:46 please kindly help me correct the issue thanks.

    Reply

  20. Hi please I subscribed for gotv max since yesterday night at 9p.m but till this morning nothing is showing
    IUC number is 8072448857

    Reply

  21. I subscribed for Gotv jolly on 19/06/24 @15:28pm. Up till now is not showing. Please help me, thanks.

    Reply

  22. Hi,
    Good evening, I subscribed to Gotv Jinja via FCMB BANK, with my IUC no 2016014823 at 20.21pm 25/6/24 and it was successful but it is not showing up till now of reporting and I switched on the gotv while recharging it.

    Reply

  24. Hi please I subscribed for gotv max since yesterday night at 9:32 some are showing and some are nothing.even some channels are showing before are not showing na
    IUC number is 8066435772

    Reply

  25. I subscribe to my got through pos successful but when I check balance I saw 0 what can I do my name is Olu Johnson my iuc no 2029106215 (jinja bouquet 3300)

    Reply

    • Sincere apologies, if this transaction was done on our platform, kindly provide your iuc number.

      Reply

  33. I made payment when my gotv was switched off and now it not showing please help me.
    IUC number 2029066481

    Reply

  34. made payment for my Gotv IUC:8072497002 since morning but I haven’t received it. My decoder was off

    Reply

  35. I recharge my go TV since it hasn’t shown
    And I want to downgrade my go tv to lite the package is not appear anymore
    This is my IUC 8072503388

    Reply

    • Sincere apologies for the inconveniences. Please confirm if this was done on the vtpass platform

      Reply

  36. I just did a subscription and it is not showing and my Gotv was on before making the subscription

    Reply

    • We are sorry you are experiencing that, kindly provide your iuc number for further clarification

      Reply

  37. I subscribed my gotv channel jolli package but it did not reflect on my television.
    My IUC number is 7528420812

    Reply

  39. Good morning Sir/Ma!
    Dstv, please what is happening to your services this period? I paid 9300 for DStv confam this morning, yet I can’t access the channels.(7030959759).

    Reply

  41. Good morning, I did my Gotv subscription yesterday, up till now, it’s saying your decoder is running old software and needs to be updated. That’s what it has been showing since yesterday night. Iuc is 8057885924

    Reply

  43. After making payments on my DStv, It was showing E16-4. I contacted DStv agent and I was told that I can’t view since my decoder is old that I have to change to new decoder with N25k.

    Reply

  47. I subscribed my Gotv yester night and my decoder was switched on, up till now I have not seen anything yet
    This is my IUC: 7032629584

    Reply

  51. I made payment on 4622861463 yesterday but till now I am not connected. All attempts to clear error E16 have failed.

    Reply

  53. I subscribed on my Gotv yesterday, it isn’t still working till now. Please help rectify
    IUC number=7529321741

    Reply

  54. I subscribed my GoTv . But it not showing …. Altho it was off at the time I subscribed it . 7528400794 IUC NO…it’s over a week now

    Reply

  57. Good Morning, I made a payment yesterday to renew Gotv Subscription plan but it is still not showing can you help?

    Reply

  59. pls i paid this morning through a data selling website,up till this moment,it hasn’t reflected on my gotv(app)
    the IUC 8072084436

    Reply

  62. Hi I stop using my gotv for the past 18 months due to I traveled. Now that am back. I recharged it on Sunday 15 September till now is not showing. What will I do?

    Reply

  64. Hello, I recharged my gotv about 4 hour ago and it seem to be taking longer than I expected. I also changed package pls can should I do now.

    Reply

  66. Pls I subscribed to my DSTV, since Saturday evening 19/10/2024, and it was not showing since then the number is 8212549070

    Reply

  69. I’ve subscribed my GOTV but it’s not showing.My IUC number is 8214568959.phone number:08055960250

    Reply

  70. Admiring the dedication you put into your website and in depth information you provide.
    It’s great to come across a blog every once in a while that isn’t the same outdated rehashed material.
    Excellent read! I’ve saved your site and I’m including your RSS feeds to my Google account.

    Reply

  72. Hi, i recharge my gotv but it is not yet activated, kindly help, i actually upgraded to another package

    Icu :8062159829
    Phone no:07038403354

    Thanks

    Reply

  75. I made a payment 13,900 but uptil now nothing is showing and I have been debited,my iuc 8072727652

    GoTV payment of NGN 13,900.00 for 8072727652 was successful. REF: 122427556740840

    Reply

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