It can be annoying not to get your GOtv or DStv viewing immediately after subscribing for a bouquet. That thing dey pain eh! You curl up on the sofa or balance in relaxation mode to catch the latest TV program only to see a blank screen.
The frustration is frustrating.
At VTpass, we are concerned about our users not being able to enjoy their viewing immediately after subscription. That is why we have put together several reasons that can be responsible for this and what you can do to speed up viewing when it happens.
The following are probable reasons why you may not view pictures after subscribing:
Read now! Changes in GOtv or DStv bouquets and prices, 2020
Your Decoder is Switched off
If your decoder was not switched on at the time of payment (which is a requirement for auto re-connection), viewing might not be reconnected automatically. Whenever you wish to renew GOtv or DStv subscription, always ensure that your decoder is turned on to ensure smooth reconnection.
Solution: When viewing doesn’t show as a result of this, a reconnection request has to be sent to Multichoice before you can be reconnected. Kindly contact VTpass support to do this. Alternatively, you can also follow the RESET instruction on the TV screen.
Downgrade/Upgrade of Package
Reconnection would be delayed if you have just changed your package (upgrade/downgraded your normal monthly bouquet). For example, you normally subscribe DStv Family then changed to DStv Access or vise versa.
Solution: In this case, Multichoice has to be contacted to confirm the upgrade/downgrade of your package. Contact VTpass support, we would handle this for you.
Good to know! Changes in GOtv or DStv bouquets and prices, 2020
Payment to a Wrong Smartcard number
“Oops!”, that’s the word, but yes, this can happen. If you made subscription payment to a wrong smartcard or IUC number, your decoder would not be subscribed, obviously. Gbesee!
But not to panic, there is a way out.
Solution: Simply call up Multichoice support lines (+234 908 236 8533 for DStv or +234 803 904 4688 for GOtv) to request a transfer of funds.
You will need to provide the identification document and proof of payment then send an email to Multichoice stating the wrong smartcard you paid to and the correct smartcard number the payment should be transferred to.
Network issues
The familiar problem with anything online in Nigeria is the occasional bad network and really, no one can help it. If reconnection is been delayed as a result of network jam, the only solution is to wait a few minutes and your decoder would resume viewing.
For GOtv, you can always do a manual reset yourself when this happens. Kindly follow the instructions broadcasted on GO channel 1.
We hope this information helps someone catch up on TV entertainment faster. Subscribe your GOtv or DStv to never miss out. For further inquiries, kindly chat VTpass support through the web or mobile app or call 08138752358.
My decoder was switched off
How do i autoreconnect
Hello. Kindly reach out to VTpass support by chatting us live on our live-chat platform on the web or app or by calling our hot line 08138752358
Pls I change package and till now some Chanel are not showing
Please provide your IUC number
Hello,I subscribed on my gotv but I can’t find any active station.
Please provide your IUC number
I recharged my Gotv while it’s off only to switch it on and it it’s not showing. This is my IUC 7031920917. Pls help ASAP
My gotv is not working after subscription the decoder number is 7035279468
Please can someone explain to me why I should call the customer service 08039044688 and they picked the phone dropped it out saying anything, and hearing voice of people speaking under grand.
I made the call twice 14 minutes ago.
That’s bad experience l had with gotv
I recharged for dstv but saw nothing on the screen and I had been debited but my dstv was on
I do subscription on my Gotv and am yet to view it
Hello. Kindly provide the iuc number and the phone number linked to your transaction so we can run a check
I have recharge my gotv twice but still not viewing please what should I do
Please contact your service provider
Have made the payment but can’t reconnect channel’s almost an ago
Hello,I subscribed on my gotv but I can’t any active station
Kindly switch it off and on and if it continues, please place a call through
I made payment for my Gotv IUC:7529291447 since yesterday night but I haven’t received it. My decoder was off
Apologies for that. Kindly confirm if this has now been resolved
I made a payment on my gotv but i checked my balance it writing disconnected
Hi Adeola, can I please have your IUC number and the email address that was used?
Hi pls I made a Gotv subscription for the past 4 days now I can’t view any channel my IUC 2021759242
I made a payment on my go tv and I changed the package but still it not working now iuc: 8072412203 please help me solve it
Sincere apologies, kindly contact customer support
I subscribed for gotv since yesterday but yet to view.
IUC: 4613243235
Kindly contact the service provider (GoTV) as this transaction was not carried out on VTpass
I did 2months Nova bouquet on my Startimes but it hasnt reflected
Kindly provide your iuc number and the phone number linked to your transaction
I just subscribed and it is still showing disconnected I did through ussd my ICU is 7523716493
I subscribed my gotv with IUC number 8072876375 from my mobile app and I am yet to get the viewing right
I made a payment 5700 but uptil now nothing is showing and I have been debited,my iuc 2022342284
please visit this link, and your account issues will be sorted out.
I have paid for my subscription twice 1570 up till now not showing
Please kindly confirm if this was made on the VTpass platform
Pls I go subscribe 5700 but now I did Jolli and still my subscription isn’t showing 7545630519
Hi Janet, no payment was made with VTpass
I subscribed on my Gotv and it has disconnect
IUC: 8057673751
Hi Adeogo, No payment was made on VTpass
It is yet to view since yesterday night
I subscribe to my gotv and is not connecting 821555691
This payment was not found on our platform
Kindly assist am on gotv max, and i cannot view channel i use to view before… What is the issue please
I made payment today, 4th May 2024.
I migrated from govt joli to govt max.
This subscription was around 10 in the morning and till now 09:10pm , still showing service is currently scrambled. IUU-8057878114.
Phone number -08023688814
This transaction was not carried on VTpass
I subscribe to my gotv and is not connecting 8215556691
Payment not found
Not all the channels paid for in jolli is showing
8214895076
Good day, this payment was not made on VTpass as transaction could not be found
Hello I just subscribed but it is not showing. My IUC number is 8066807929
#7200 Gotv max
Pls my gotv has been disconnected,all my channels is blocked, what’s the problem , customer care line is not going, what will I do
Please provide your IUC number
Good evening
Pls I made payment for Gotv jolli through USSD it showed payment successful even in the app but it is still showing disconnected
My ICU number is 7523716493
Phone number 07038698521
I made payment for my Dstv subscription while it was on, it’s not showing and I’m still disconnected. 7036564665, that is my iuc number. Thanks
Hi! Pls I made payment on my gotv iuc 7016599446 phone number 08035404821 amt 7200 since yesterday 05/06/2024 & till now I have not been reconnect. My decoder was on why subscribing. Pls help me out.
Good morning Sir/ Ma, i subscribed Gotv smallie on 30th may, it was successful we started viewing , it later stopped, all the channels showed scrambled. Pls help me reconnect my channels my childen loved Jimjam. Thanks
My gotv iuc number :7023785895
I subscribe gotv jolly while my gotv was on but no channel or viewing was found
Good morning, i was on got Jolie before on the 16th June 2024 when i subscribed and change to gotv supa plus, the subscription was successful but up till now it has not completed to the Go TV supa plus. Please help me out. UI number is (8063944615 and the transaction numbers are 240616122621951938 subscription date 16th June 2024 time 16:30:46 please kindly help me correct the issue thanks.
Hi please I subscribed for gotv max since yesterday night at 9p.m but till this morning nothing is showing
IUC number is 8072448857
I subscribed for Gotv jolly on 19/06/24 @15:28pm. Up till now is not showing. Please help me, thanks.
Hi,
Good evening, I subscribed to Gotv Jinja via FCMB BANK, with my IUC no 2016014823 at 20.21pm 25/6/24 and it was successful but it is not showing up till now of reporting and I switched on the gotv while recharging it.
I subscribed to GoTv Jolli, and up till now it’s not showing
IUC: 8060637540
Hi please I subscribed for gotv max since yesterday night at 9:32 some are showing and some are nothing.even some channels are showing before are not showing na
IUC number is 8066435772
Kindly contact the service provider, as this transaction was not done on our platform
I subscribe to my got through pos successful but when I check balance I saw 0 what can I do my name is Olu Johnson my iuc no 2029106215 (jinja bouquet 3300)
Please contact the service provider
I subscribed my gotv since yesterday and up till now nothing is showing
Sincere apologies, if this transaction was done on our platform, kindly provide your iuc number.
I subscribed yesterday night up till my gotv is not showing my IUC 7034927002.
please kindly contact your service provider
I sucbribe to Gotv jija and is not showing
Hi,, please recharge my gtv refused to work nothing is showing why please
Please share your IUC number
Pls my Gotv has not be working since I recharge it.
Please provide your IUC number
My Gotv has not been working since I subscribed on the 11th of July.
Please contact the service provider
I did subscribe via my mobile app but it is yet to show please help
Please contact the service provider
I made payment when my gotv was switched off and now it not showing please help me.
IUC number 2029066481
Sorry you aree facing this.Was the payment made on the VTpass app?
made payment for my Gotv IUC:8072497002 since morning but I haven’t received it. My decoder was off
Please switch on your decoder
I recharge my go TV since it hasn’t shown
And I want to downgrade my go tv to lite the package is not appear anymore
This is my IUC 8072503388
Sincere apologies for the inconveniences. Please confirm if this was done on the vtpass platform
I just did a subscription and it is not showing and my Gotv was on before making the subscription
We are sorry you are experiencing that, kindly provide your iuc number for further clarification
I subscribed my gotv channel jolli package but it did not reflect on my television.
My IUC number is 7528420812
Sincere apologies, please confirm if this payment was done with VTpass
And my decoder was on
Good morning Sir/Ma!
Dstv, please what is happening to your services this period? I paid 9300 for DStv confam this morning, yet I can’t access the channels.(7030959759).
We sincerely apologize for any inconvenience caused. we would work on it
I subscribed to my Gotv and it is yet to reconnect my iuc 7528519267
Good morning, I did my Gotv subscription yesterday, up till now, it’s saying your decoder is running old software and needs to be updated. That’s what it has been showing since yesterday night. Iuc is 8057885924
Sincere apologies, Kindly contact the customer support
Hello ma good morning, I paid my gotv on plampay on July 17 but it’s disconnected on 4 august why 8214853678
Please was this payment made with VTpass? If not, kindly contact GOTv customer support
After making payments on my DStv, It was showing E16-4. I contacted DStv agent and I was told that I can’t view since my decoder is old that I have to change to new decoder with N25k.
sorry you are facing this, Please confirm if you made payment on the vtpass platform.
I subscribed on 9 Aug , #1575, and it’s not shown
I subscribed on 9 Aug , #1575, and it’s not shown ,help me to look for the solution
Sincere apologies. Can you please provide the IUC Number?
I subscribed my GOTV this evening but it’s not showing.
IUC Number 8060417083
I subscribed my Gotv on yester night up till now I have not seen anything yet
I subscribed my Gotv yester night and my decoder was switched on, up till now I have not seen anything yet
This is my IUC: 7032629584
I have paid for my subscription this evening but my IUC is still disconnected
Kindly provide your IUC number for further clarification
I have paid for my subscription this evening but my IUC is still not connected
Since I subscrip on my gotv am yet to view, pls I need your assistance
Can i please have your IUC number
I subscribed my GOTV this evening but it’s not showing.
I made payment on 4622861463 yesterday but till now I am not connected. All attempts to clear error E16 have failed.
Sorry for the inconveniences, kindly confirm if this payment was made via the VTpass platform
My gotv is not working after subscription today, 8063578232
Please confirm that payment was made on the VTpass platform
I subscribed on my Gotv yesterday, it isn’t still working till now. Please help rectify
IUC number=7529321741
Sincere apologies, kindly confirm if payment was made via VTpass
I subscribed my GoTv . But it not showing …. Altho it was off at the time I subscribed it . 7528400794 IUC NO…it’s over a week now
Sincere apologies for the delay, it would be looked into
I change package and hasn’t reflected
Please switch it off and on
I just subscribe on
my gotv but is not working, IUC . 8072417325
Good Morning, I made a payment yesterday to renew Gotv Subscription plan but it is still not showing can you help?
Can i please have the IUC number?
I recharge my dstv padi today but only Nta channel is showing
Kindly switch it off and back on
pls i paid this morning through a data selling website,up till this moment,it hasn’t reflected on my gotv(app)
the IUC 8072084436
Please kindly confirm that this was bought on our platform
Pls I reload my Gotv yesterday morning through data website but obviously it doesn’t reflect on my Gotv up till now, my IUC no 8216599675
Kindly contact their customer support.
I changed my package and subscribe but no channel is showing, have try customer service but dey are not reachable
sincere apologies for the inconveniences, Kindly provide your iuc number
I subscribe to my gotv and is not working
Was this made on the VTpass platform? kindly provide your IUC Number
Hi I stop using my gotv for the past 18 months due to I traveled. Now that am back. I recharged it on Sunday 15 September till now is not showing. What will I do?
Kindly contact the customer care
I make payments since on my gotv and it yet to come up,,,, 4613203153 …..
Please help out cos i know vtpass is not usually like this
We sincerely apologise, it will be worked on now
Hello, I recharged my gotv about 4 hour ago and it seem to be taking longer than I expected. I also changed package pls can should I do now.
Sincere apologies Bright, kindly proc=vide your IUC number.
Hi, I recharged our Go TV since morning till now it’s not showing. Below is the IUC number:
7016661864
I will appreciate your help.
Sincere apologies, was this payment made on the VTpass platform?
I subscribed to my gotv and it’s not working iuc no is 8066620952
Pls I subscribed to my DSTV, since Saturday evening 19/10/2024, and it was not showing since then the number is 8212549070
I recharged my Gotv app since morning up until now it isn’t showing why
I recharge seene yesterday and I have not be reconnect in my gotv disorder please help me reconnect my iuc number is:8061722522
I’ve subscribed my GOTV but it’s not showing.My IUC number is 8214568959.phone number:08055960250
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Hi, i recharge my gotv but it is not yet activated, kindly help, i actually upgraded to a new package
Hi, i recharge my gotv but it is not yet activated, kindly help, i actually upgraded to another package
Icu :8062159829
Phone no:07038403354
Thanks