All things being equal, every time you pay bills using VTpass, you should receive your token immediately; some peculiar cases may arise though, so here’s what to do when you don’t receive token.
At VTpass, our utmost priority is making sure you get immediate value for the services you pay for when you need it. By logging on to vtpass.com, you get to conveniently pay for everyday services. These services range from airtime and data subscriptions. to electricity bills, cable tv subscriptions, insurance bills and education bills. Upon using some of these services like electricity, you may need to receive a token. In rare cases, you may not receive this token immediately due to service breakdown or poor network issues. To better understand the reasons why you may not receive your token immediately, please click here.
In cases where you do not receive the token at all however after making a payment and you need it urgently, there’s a way to get it. We have built in a tool on the VTpass dashboard where you can regenerate your token by yourself when you do not receive it, due to certain hindrances
What To Do
In a case where you have made payment for a service and are yet to receive your token, simply log in to your VTpass dashboard from a Chrome browser. At the top of your dashboard, you’ll see an icon saying “find my token.”
Click on the “find my token” icon or visit the unique url https://vtpass.com/find-my-token.
Next, input your meter number and the phone number linked to your transaction, then click on the “search” button.
Our system immediately helps you pull out your token and displays it to you. You also get the option to download your transaction receipt and see all the necessary details. That’s what to do when you don’t receive token. Should you have lost any of your tokens and wish to recover it, you can use this tool to get it back.
As always, VTpass remains the number 1 bills payment platform that offers you seamless payment and swift delivery of the value for which you pay for. This is one of the tools we have built in place to aid you always get prompt value, irrespective of any irregularities that may arise.
In conclusion, bills payment with vtpass.com is superfast, easy and very convenient. Just a few clicks and you’re done. In addition, you get 24/7 access to our support team to help you through any glitch you might have. Why don’t you try us today?
I recharged 30,000 Naira and the token generated, but it’s been rejected.
Hi Daniel, we sincerely apologise for this. Can I please have your meter number and phone number?