Smile Internet FAQ & Answers

Not the literal smile 😂. The Smile Internet is an internet provider that provides broadband connections that is reliable, stable, and high-quality.

How can I buy a new router ?

You can buy a Router online under the Deals section or you can visit any certified Smile shop. You can also ask a representative from Smile to contact you by completing a contact form on the website.

Smile data now available on VTpass

What should I bring to successfully complete my KYC?

To complete your KYC successfully, please visit a Smile outlet that is a “certified KYC” store. Bring your Nigerian ID document or Passport if you are a foreigner. We will take a portrait photo in-store as well as biometrics. If you are a Nigerian Citizen please also bring your National Identification Number (NIN) with you.

What do I do if I’m repeatedly disconnected or experiencing slow speed?

Check for any appliances with magnetic fields in the vicinity, e.g. microwaves, ovens, disc satellite antennas, and redirect the router away from them. Try to move your router location while checking the signal indicator bar on your router. Two signal bars and above are sufficient to have a good browsing experience.

How do I set up the Smile 4G LTE router?

The Smile LTE router is a plug-and-play device. Just plug the router into a power socket, switch it on and either connect to your PC with a LAN cable or connect with your PC or mobile via Wi-Fi. The Wi-Fi- router password is on the back of the device.

How can my business securely connect remote devices to my network?

Remote devices like ATMs and Point-of-Sale terminals can access the back-end systems on your network via a Smile Corporate APN solution.

Read more. Pay your smile internet data connection here.

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