The Vtpass brand prides itself on providing exceptional customer support and representation. In the event that you need assistance from a Vtpass Support Representative, you can be assured that you will get it immediately. Vtpass has one of the most active support teams and the team is always ready to answer all the questions you may have. Vtpass customer support is available to help you across all online and offline touchpoints; this article highlights all official platforms available to reach out to the Vtpass team. They are always willing to listen to feedback and take the extra mile to ensure that our customers are satisfied with the services they purchase.
Nonetheless, we have compiled an updated list of questions you might have about Vtpass’ services before reaching out to the support team. Click here to check it out, you’d be surprised that you may find answers to your questions within a few seconds. We encourage you to check out this article and reach out to us using the method that is most convenient for you if you have specific questions. You can always count on us for assistance. 🤗
Reach out to Vtpass on Instagram
Live chat on the Vtpass Website
Reach Out to Vtpass on Instagram
How much do you love Instagram? It’s the same for us. 😊 Our Instagram content aims to educate and entertain our customers at the same time, so we put effort into it every day. We post carousels, reels, regular posts, videos and update our stories with relevant content. You will definitely love it!
Our team is available around the clock to help resolve issues and complaints.. Simply send us a DM on Instagram. Our official handle is @vtpass. You will enjoy scrolling through the feed and moving towards your financial goals. Our team is always ready to help, so don’t hesitate to reach out – you’ll get a response quickly! Direct message us on Instagram @vtpass and start achieving your financial goals today.
Contact us via Twitter
On Twitter, we share relevant information about our products, give updates and even express our thoughts on relevant trends from time to time. And yes, our support team responds to all direct messages sent on Twitter within record time. This helps us build a strong connection with our customers, create an engaging community and ensure optimal customer satisfaction. By staying active on Twitter, we’re able to keep our customers informed about our products, services, and any changes that may be taking place. We also encourage conversations that help us learn more about our customers and their needs. This has enabled us to build trust and establish ourselves as a reliable source of information.
Our official Twitter handle is @vtpass. Click here to send us a message, follow and turn on notifications to ensure you do not miss out on upcoming updates and fun conversations with us. Additionally, like and share our posts to spread the word and help us grow our community!
Follow Vtpass on LinkedIn
We have established a professional backdrop on LinkedIn.
We share fabulous stories about our work culture on LinkedIn. You should follow us to confirm that we are not a regular company. Our stories and articles are written to show how our company is different from other companies in terms of values, transparency, and collaboration. We believe that if you follow us, you will get an insight into the unique culture we have created. 😉
On LinkedIn, you can’t send messages as the platform doesn’t provide an option to message a business. But you can hang around, and understand how we operate as a business.
Click here to check us out on Linkedin
Reach out to us on Facebook
Our commitment to you transcends borders and boundaries. We want you to find us easily, so we made it to Facebook as well. You’ll find helpful information on our Facebook page and also reach out to our support team ready to attend to your enquiries.
Visit @Vtpass on Facebook or click here to find us on Facebook right away.
Call or send a mail to Vtpass
Have enquires? Shoot us a mail at support@vtpass.com. Your complaint or enquiries will be resolved immediately, and a feedback promptly. And if you prefer to reach out to us via phone call. You can reach us on +2349087482377.
Live chat on the Vtpass website
If you log on to the Vtpass website, locate message icon at the bottom left of your screen. Click on that little icon, and a conversation box will pop up immediately.
Here, you have a chance to reach out to our customer support representative who are always online 24/7 to attend to you. Alternatively, you can check out the knowledge base where you can learn some reasons why you are having that issue.
CAUTION:
You may receive a call from a Vtpass customer service representative regarding a transaction. In cases such as this, we urge you to properly question the agents in order to confirm that they are indeed Vtpass representatives. Once again, your satisfaction is our utmost priority and we will never fail in ensuring that you get the highest quality customer service representation.
Dear VTPass,
I loaded #10,000 into my GoTV account since on Saturday, till now, it hasn’t reflected in the account. Please do the needful.
Payment reference number: 17202729693174500424600453
GoTV account: 4613043543
Thank you.
We sincerely apologize for any inconveniences caused. Your decoder has been reconnected.
I have made payment for got Jinja over an hour and nothing is coming up.
Dear VTPass,
Plz I loaded #15,000 into my dstv decoder for compact subscription more than 2 hours ago, but I haven’t been connected.
Trans ID:
17308784899312499280478714
IUC No:
7033666441
Dear VTPASS,
I loaded N20,000 into my EKEDC prepaid account. My account has been debited but I got a “Transaction Failed” notice and no token to load my meter. Please kindly issue me a token or refund as the case may be.
The transaction ID:- 17212469384046924919601226.
EKEDC Meter No:- 0101160318131
Phone Number:- 08033282850
Thank you.
We sincerely apologize for any inconvenience caused.
This is your Token : 29970310249976490967
We sincerely apologize for any inconvenience.
I paid for showmax and it’s not working
Sorry about that,was this payment made on VTpass?
Dear VTPASS,
I loaded N19,900 into my EKEDC prepaid account. My account has been debited but I got a “Transaction Complete and no token to load my meter. Please kindly issue me a token or refund as the case may be.
Trans ID: 17277241317917484591104272
Meter No: 0207220056536
Sincere apologies, kindly note that this has been escalated. Your token would be generated.
I made payment for GOTV since last week and it is not reflecting and I have been cut off this as not happen for over 3 years now if your portal is not working why not inform people not to use for app for payment.
Sincere apologies, kindly provide your IUC number so we can look into it
I made a payment true 20800 to subscribe my dstv true vtpass I sent the money from opay account till now I don’t dstv have received the money please help me do that now
Sincere apologies for any inconvenience caused, please provide your IUC number
Good afternoon,
I just bought #10,000 (Ten Thousand Naira) top-up for my prepaid Metre and the token sent to my email is wrong. I have tried it several times and it still wrong and rejects it.
My metre number is – 14249731945. Transaction reference number is – 17701446000203300178.
Receipt number is – 7002202408018990299.
Please kindly rectify this ASAP.
Dear Vtpass, I made payment of #15,800.00 (Fifteen Thousand eight hundred Naira) Top-up for dstv on the 13-07-2024(13th July, 2024) at 18:53 (6:53 pm) but the payment was not but the payment was not processed to my dstv account. The payment/sud Id is 24657799651. My Dstv Id is 8214735208. Verify this, please
Sincere apologies, it would be worked on now
Please I recharge my Gotv 4950 naira since yesterday 21.9.2024, by 3:34pm the transaction was successful with receipt issued but my subscription is yet to come up.
Please resolve this problem as soon as possible.
Please kindly confirm that payment was made via the VTpass platform
My name is Osuji Geoffrey
I made a payment of N20,100.00 on the 18th oct. 2024.
My token was generated but i lost it.
VTPASS-VTP:
CE93B6BD4663864825463
1066764
Can you help me resend the token please?
My meter number is: 54140895704
My name is Osuji Geoffrey I made a payment of N20,100.00 on the 18th oct. 2024. My token was generated but i lost it. VTPASS-VTP: CE93B6BD4663864825463 1066764 Can you help me resend the token please?