When we say that we are committed to delivering seamless transactions, we are not joking, and that’s why VTPASS Support is here.
We understand that naturally, it’s quite hard to trust someone else with your hard-earned money, which is worse for us because as Nigerians, we naturally have trust issues, and rightly so, that’s why we are giving you four different channels through which you can contact us whenever you are experiencing any challenge with your transactions.
The Live Chat
The Live Chat feature gives you instant access to our 24/7 support centre just by clicking on “help” and “start live chat” from the VTPASS Mobile App or by logging on to vtpass.com and clicking on “online – chat with us” at the bottom right. That’s it, instant access in just a few clicks
Call Support
Are you the kind of customer who prefers to hear the voice on the other end of the screen? Or you have an urgent need? Our helpline is always available to give you 24-hour dedicated support. That’s right, getting that issue resolved is as simple as dialling 08138752358 now!
Social Media
We know that you probably spend a lot of your time on Social Media. And because of that, we have decided to spend a lot of time on Social Media likewise. You can get your issues resolved by sending a DM to us via Instagram, Twitter or Facebook just like that. You should engage with us because we always love to hear from you, and that’s the truth!
Yes, if you’d rather send us an official mail, we are here for you. You can send a mail to support@vtpass.com now and we’ll help you resolve any issue you have, even if it doesn’t necessarily have anything to do with our platform because at VTPASS, we believe in going the extra mile for you.
Searching for seamless transactions? Simply download the app or log on to vtpass.com to buy airtime/data, subscribe GOtv, DStv, or Startimes, or pay electricity bills now!
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Amaka
Hello good morning
My name is Joseph
Yesterday night I did an online electricity prepaid meter payment of 2000 naira via your vtpass platform. The token that was generated was just 36 units instead of 56units or there about
Meter number 0124001737756
Please can you kindly address this?
There was VAT of 132.56 deducted so the actual token generated was 1767.44. Divide that tariff rate which is 48.15, that will give you the number of units on your payment.
Pls my name is ogheneovo ovie just recharged my prepaid meter and can’t find my token
Hello. Sorry for your experience. Kindly provide the phone number linked to your transaction and your meter nunber
I am tosin sope I made a payment to my govt few days back up till now still not coming up help
Hello. Kindly provide your iuc number and the phone number linked to your transaction
Electricity IBEDC transaction successfull on 08th September but token not generated.
Hello. Kindly provide the meter number and the phone number linked to your transaction so we can run a check
I made a payment for my Gotv and it was successfull and my Gotv is not working
Hello. Kindly provide the iuc number and the phone number linked to your transaction so we can run a check
I made a payment of 8000 for my Dstv package last night and it was successfully while my bank has debuted my Account immediately and my Dstv is not working.
Hello. Kindly provide your iuc number, email address and the phone number linked to your transaction so we can run a check on your transaction on your behalf
I transfer 2560 to this account number 7276308823 but my transfer have not been confirmed
Kindly send a DM with your iuc number and phone number linked to your account on Facebook or Instagram
I made a payment of 8000 for my Dstv package last night and it was successfully while my bank has debuted my Account immediately and my Dstv is not working. Now Dstv customer care service make me understand that the money had not yet reflect on their account.
Please kindly address that.
Hello. Kindly provide your iuc number, email address and the phone number linked to your transaction so we can run a check on your transaction on your behalf
I made a payment on decoder this night on 2029110144 and yet my decoder is not showing my viewing stations, address that Lola
Kindly provide your iuc number and the phone number linked to your transaction
2029096304 gotv my payment went well on my bank but you pple hav not done anytinz yet
Hello. Please send the phone number linked to this transaction along with the iuc number if this has not been rectified already
I make a payment of #1,100 direct into Vtpass wema bank account for meter subscription since on 24th of December till now have not receive my token, pls can u address this?
Hello. Please send the phone number linked to this transaction along with the meter number if this has not been rectified already
lease be informed that the said transaction was confirmed successful to the beneficiary. Kindly liaise with the beneficiary to confirm same from their financial institution with the session ID: 000004211227175954001723088001. All inconveniences,,,,,,,, that is what my bank sent to me to give you pple
Hello. Please send the phone number linked to this transaction along with the iuc number if this has not been rectified already
I have subscribed with my meter no 0179000232894 kedco from Dutse jigawa state around 8:50pm on 26/1/2022, with phone 08038439219, amount 3000 and my token were not send, pls what happened?
Apologies for that. Please find your Token: 2648 4380 3595 1523 7672
I made a payment of 3,700 only for gotv max subscription with the iuc number 7527951961. Yet, up till now, I can’t view my channels. Please can you fix it. Thanks
Customer Name : ALOBHIO-OTC BLESSING AUSTIN FRANCIS
The payment is reflecting and the account is viewing
Pls I paid for a waec result checker last night but up till now, I am yet to receive it, pls send it to my email or phone number. My ticket ID is 320038, thanks
Hello. Apologies for that. Kindly provide the phone number linked to your transaction
Pls. I subscribe to my Gotv yesterday 06/03/2022. But my it has not been credited. Kindly help me out.
IUC. : 7545328713
AMOUNT : #3,700
This customer should be able to view now
Hi Vtpass,
I transferred money to my wallet but not reflecting. It’s over 2hrs now.
Kindly resolve
Hello. Kindly provide the email address and your session id, along with the value of this transaction
I made a payment through transfer since today and my decoder is still showing errors and they have debited me 3700 from my account
Hello. Kindly provide the iuc number and the phone number linked to your transaction
U people should attend to me na my gotv is not working I made a payment here
Hello. Kindly provide the iuc number and the phone number linked to your transaction
My iuc number: 7023990007
I subscribe 3700
They have debited me but my decoder is still showing errors and it not working I made a transfer
Hello. This has been worked on and a reconnection email has been sent to Multichoice on your behalf
I was debited 2900 but my decoder is not showing
Kindly provide the iuc number and the phone number linked to your transaction
I made transfer for my DStv since morning but it’s yet to reflect and your line is saying busy ever since.
I transferred from sterling Bank and my IUC: 7020586693.
Thanks
Customer Name : UDEH IFEANYI EDWIN
The account is active on Dstv yanga bouquet
I subscrbed my GOTV with IUC NO: 8057655613 at the rate of #2,000 since Wed 5th May, 2022 but up till date it doesn’t reflect.
The customer should be able to view now.
I made payment I mistakenly close the page I cannot get my token.i paid to Sterling bank 8465628385, I paid with this name babarinde Mary oluwatoyin sum of 2200
Kindly provide your meter number and the phone number linked to your transaction
Hello good morning
My name is Nimota
Yesterday afternoon I did an online dstv subscription payment of 3000 naira via your vtpass platform. I transferred the money with the account name Idris sherifat motunrayo and you have not activated it till now
Dstv number 8210856686
Please can you kindly address this? Thank you