It can be annoying not to get your GOtv or DStv viewing immediately after subscribing for a bouquet. That thing dey pain eh! You curl up on the sofa or balance in relaxation mode to catch the latest TV program only to see a blank screen.
The frustration is frustrating.
At VTpass, we are concerned about our users not being able to enjoy their viewing immediately after subscription. That is why we have put together several reasons that can be responsible for this and what you can do to speed up viewing when it happens.
The following are probable reasons why you may not view pictures after subscribing:
Read now! Changes in GOtv or DStv bouquets and prices, 2020
Your Decoder is Switched off
If your decoder was not switched on at the time of payment (which is a requirement for auto re-connection), viewing might not be reconnected automatically. Whenever you wish to renew GOtv or DStv subscription, always ensure that your decoder is turned on to ensure smooth reconnection.
Solution: When viewing doesn’t show as a result of this, a reconnection request has to be sent to Multichoice before you can be reconnected. Kindly contact VTpass support to do this. Alternatively, you can also follow the RESET instruction on the TV screen.
Downgrade/Upgrade of Package
Reconnection would be delayed if you have just changed your package (upgrade/downgraded your normal monthly bouquet). For example, you normally subscribe DStv Family then changed to DStv Access or vise versa.
Solution: In this case, Multichoice has to be contacted to confirm the upgrade/downgrade of your package. Contact VTpass support, we would handle this for you.
Good to know! Changes in GOtv or DStv bouquets and prices, 2020
Payment to a Wrong Smartcard number
“Oops!”, that’s the word, but yes, this can happen. If you made subscription payment to a wrong smartcard or IUC number, your decoder would not be subscribed, obviously. Gbesee!
But not to panic, there is a way out.
Solution: Simply call up Multichoice support lines (+234 908 236 8533 for DStv or +234 803 904 4688 for GOtv) to request a transfer of funds.
You will need to provide the identification document and proof of payment then send an email to Multichoice stating the wrong smartcard you paid to and the correct smartcard number the payment should be transferred to.
Network issues
The familiar problem with anything online in Nigeria is the occasional bad network and really, no one can help it. If reconnection is been delayed as a result of network jam, the only solution is to wait a few minutes and your decoder would resume viewing.
For GOtv, you can always do a manual reset yourself when this happens. Kindly follow the instructions broadcasted on GO channel 1.
We hope this information helps someone catch up on TV entertainment faster. Subscribe your GOtv or DStv to never miss out. For further inquiries, kindly chat VTpass support through the web or mobile app or call 08138752358.
My decoder was switched off
How do i autoreconnect
Hello. Kindly reach out to VTpass support by chatting us live on our live-chat platform on the web or app or by calling our hot line 08138752358
I recharged for dstv but saw nothing on the screen and I had been debited but my dstv was on
I do subscription on my Gotv and am yet to view it
Hello. Kindly provide the iuc number and the phone number linked to your transaction so we can run a check
I made payment for my Gotv IUC:7529291447 since yesterday night but I haven’t received it. My decoder was off
Apologies for that. Kindly confirm if this has now been resolved
I made a payment on my gotv but i checked my balance it writing disconnected
Hi Adeola, can I please have your IUC number and the email address that was used?
I did 2months Nova bouquet on my Startimes but it hasnt reflected
Kindly provide your iuc number and the phone number linked to your transaction
I subscribed my gotv with IUC number 8072876375 from my mobile app and I am yet to get the viewing right
I made a payment 5700 but uptil now nothing is showing and I have been debited,my iuc 2022342284
please visit this link, and your account issues will be sorted out.
Pls I go subscribe 5700 but now I did Jolli and still my subscription isn’t showing 7545630519
Hi Janet, no payment was made with VTpass
I subscribed on my Gotv and it has disconnect
IUC: 8057673751
Hi Adeogo, No payment was made on VTpass
It is yet to view since yesterday night