IKEDC STS PREPAID METER UPGRADE

The current software for all prepaid electricity meters in the world including Nigeria will expire on 24th November 2024. This is called a TID Rollover. All STS Pre-paid meters within IE network must be upgraded, otherwise the meters would be unable to load energy tokens from 1st November 2023 when IE kicks off its TID rollover process.

Importantly, all IE customers with STS meters are required to provide NIN details prior to the upgrade. Your prepaid meter is STS if 20-digit token numbers are generated whenever you buy electricity).

Upgrade your STS Prepaid Meter in 2 easy steps:

Step 01: NIN-Meter Link

Kindly visit Smart KYC to link your meter number and NIN

• Click on the “Link your NIN And Meter” button.
• Input your phone number, NIN and email address.
• Confirm your NIN details and click on next if information returned is correct.
• Input your meter number and verification code sent to your email, then click on submit.
• Please note that only one (1) NIN can be linked to a meter except Landlords with multiple meters, who can use their NIN repeatedly.

Your information will be treated with utmost confidentiality.

Step 02: STS Prepaid Meter Upgrade Process

• • To upgrade your meter, you need a Key Change Token-KCT (a special ‘reset’ token) to be loaded on your meter. • You will receive three (3) sets of 20-digit token upon vending as from November 1st, 2023.

• Input the first set of 20-digits token (KCT 1), this will wipe off the old meter settings • Input the second set of 20-digit token (KCT 2), this will then upgrade your meter to the new STS platform.

• The last set of 20-digit token will load the purchased energy value into the meter.

Please Note: Only customers who have linked their NIN will receive the two sets of 20- digit token (KCT 1 & 2), delivered alongside their energy token at the point of vending, as from November 1, 2023.

If you like to watch, here is a video that will help you understand better.

For enquiries and complaints, please contact our customer care helpline 09087482377 or send email to support@vtpass.com. Bills payment with vtpass.com is superfast, easy and very convenient. In addition, you get 24/7 access to our support team to help you through any glitch you might have. Why don’t you try us today?