When we set up the auto-wallet funding feature on VTpass, our aim was to make wallet funding super easy. And we did.
However, recent development has made virtual wallet funding difficult; starting with Providus bank discontinuing support for virtual accounts to subsequent deactivation of automatic wallet funding.
While we are currently working to restore auto-wallet funding by assigning new virtual accounts to our customers, we have reactivated manual wallet funding as an alternative to serve you within this period.
How to fund your VTpass wallet manually
To fund your VTpass wallet manually, simply make payment into any of the following bank accounts:
- Stanbic IBTC Bank
Broadshift Technologies Ltd
0034565819
- Providus Bank
Broadshift Technologies Ltd
5400381948
After you have made payment, use the payment notification page to alert us of your payment. Here’s how to do so:
- Login to your VTpass account using your username and password
- Navigate to and click on “Quick Tools”
- Click on “Payment Notification”
- Fill the simple payment notification form
Once sent, VTpass would be notified of your payment and upon confirmation, your payment would reflect on your wallet.
New virtual account numbers would be resigned to account holders upon restoration of the auto-wallet funding service.
For help or further inquiries, contact VTpass customer support via Live-Chat, emailing support@vtpass.com, or calling 08138752358.